Q. My pet has never been to a boarding facility before, will they be alright?

A. We pride ourselves on having good knowledge of dog behaviour and our staff has years of experience in caring for animals of a variety of temperaments. Animal Aid's Vet Clinic team is also on hand for any consultations required. Dog's brains of course work differently to ours, as they live in the moment when you're out of sight you're out of mind. This is a good thing! Also being social creatures by nature, once settled they begin to thrive with company and mental/physical exercise. Put simply, they don't have time to think about anything else than playing with their mates. So go and enjoy your holiday, rest assured your pooch will be doing just that!

Q. Will my dog get exercise and play time?

A. Your dog will enjoy a daily exercise program with access to large grassed running yards, either singly or in compatibility matched groups for each dog. The needs of even the most active of dogs can be met.

Q. What food will be provided to my pet?

A. We can cater for the fussiest of eaters; you are welcome to bring your own food if required, otherwise while staying with us your pet will enjoy good quality pet food. Dogs are fed quality canned and dry food, including My Dog and Black Hawk. Our boarding cats are fed good quality dry food and are offered a wide variety of Whiskas and Dine canned food. Remember, you can provide your own food if your cat has special dietary requirements or tastes.

Q. What is the boarding cattery like?

A. Our spacious, air-conditioned and heated cattery is quite separate from the kennels and provides quiet, well ventilated accommodation. Boarders have their own tri level pen and enjoy access to a Cat Max exercise pens. Rest assured each cat's needs can be met easily and expertly.

Q. What do I need to bring along?

A. To help your pet settle in, it is a good idea to bring something familiar from home. Their favourite treats or toy is also welcome. For the peace of mind of all our boarders' owners, you must provide proof that your pet has had the following vaccinations within the twelve months prior to their stay:

Dogs - C5 vaccination - immunisation against Distemper, Hepatitis, Parvovirus, Para influenza and Bordetalla Bronchiseptica.

Cats - F4 vaccination - immunisation against Feline Enteritis and Cat Flu.

Please check with your Veterinarian or call us for further advice if your pet has any medical history you would like to discuss.

Q. What if my pet is on medication?

A. We are happy to administer your pet's medication as directed. Our staff take the upmost care to meet your pet's requirements and needs. We also have ample bribes and treats to assist with this! Please note that due to the sensitivity of the condition and the need to inject insulin, Diabetic animals can be discussed on a case by case basis. Your pet's health is as important to us as it is to you. Remember, Animal Aid's Vet Clinic team are always available to assist in the unlikely event your pet is unwell or injured.

Q. What if I can't be contacted while my pet is in boarding?

A. We require contact details of someone to notify should the need arise during your absence. This person should be a trusted relative or friend that are happy to provide us with their contact details.

Q. Can you pick up my pet?

A.Our service operates over suburbs.


end faq


Back to Pet Boarding