We appreciate that most pet owners will do whatever it takes to keep their animals with them forever, but sometimes their circumstance can change and there may be no choice but to surrender their pet into our care.

As an Open Door shelter, Animal Aid never turns away an animal in need based on their perceived 'adoptability', age, health, temperament or breed. However, we do encourage owners to seek help and advice before considering surrendering. We can help you work through the issues you are experiencing with your pet. Or, if there’s no other option, you can surrender your pet to Animal Aid.

In maintaining an Open Door shelter policy we ultimately wear the financial burden of offering this service. It is a common misconception that we recover our costs by charging an adoption fee. This couldn't be further from the truth. There are a lot more costs than just food and shelter involved in caring for an animal awaiting adoption, consider the veterinary fees for instance. Animal Aid takes pride in the lengths we go to in order to ensure that each individual animal get the best possible chance of finding a new forever home. Many hours are put into not only the temperament assessment and possible rehabilitation, but also the suitable matching of prospective adoptive families. Therefore, we do request a donation from everyone who finds themselves in need of our services.

In some cases serious health or behavioural issues will make it impossible for Animal Aid to rehome some animals. Often the reasons they are surrendered are the same reasons that we aren’t able to rehome them. However, we will make every effort possible to give your surrendered animal a second chance as we believe all pets deserve the safety and comfort of a loving family.

We require everyone in need of our services to call ahead of time to ensure we have the resources on hand to acommodate your pet. 

Please call Animal Aid Shelter Kennels or Cattery to discuss your needs prior to bringing your pet to the shelter.

Animal Aid Coldstream – 9739 0300

Animal Aid Gippsland – 5144 5940 or This email address is being protected from spambots. You need JavaScript enabled to view it.

Animal Aid East Gippsland – 5152 1389 or This email address is being protected from spambots. You need JavaScript enabled to view it.