Privacy Policy

This Policy is designed to assist you in understanding how this site collects, uses and safeguards the personal information you provide to Animal Aid.

This privacy policy does not apply to parties that may be linked or associated with our website. Those website owners are responsible for the privacy of the information they collect and should be contacted directly for details of their privacy policies.

Animal Aid does not rent, sell or provide personal information about customers or customer lists to third parties.

What information does Animal Aid collect?
We collect information from persons who complete online forms or send us emails to subscribe to our email newsletter. This information is collected for business purposes. We keep records of information that you have provided which may identify you, such as your name, address and contact details which you enter in a form on our website; information that you have provided in the form of feedback or email; and your permission to use your personal information for marketing purposes. It is not compulsory for you to provide us with your personal information which we may have requested from you for us to perform a service for you, however, without the specified information, we may not be able to fulfill your request or provide you with the service you require.

How does Animal Aid use the information collected?
Authorised Animal Aid Staff using the information to fulfill requests, orders, and provide news updates as per the subscription request for the email newsletter may access all information disclosed and collected.

If you have given us permission to do so, we may contact you occasionally to advise of changes or updates to our website and/or to advise of special offers and news updates.

Security of Information:
Any information held by Animal Aid is held secure in a manner designed to protect information from internal and external access by anyone other than specifically authorised Animal Aid staff. We endeavour to ensure your information is true and correct at all times, and will update your details to reflect correct data if changes are needed.

Changes to the Animal Aid Privacy Statement:
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our website to notify you of these changes and provide you with the ability to “opt out”(1) of these uses. If you are concerned about how your information is used, you should check back at our website periodically or contact us at the contact points at the base of this statement.

Our Contact details are:

Animal Aid
35 Killara Road, Coldstream VIC 3770
Phone No: +61 3 9739 0300
Contact: Debra Boland

We will try our best to answer any queries as quickly as possible.

1 “OPT OUT” is the description of a link on an email which when clicked enables the customer to request that their data no longer be included for this use.